The following are the definitions used in sales and reservation
|
Term |
Explanation |
|
3rd person sharing / Triple Sharing |
A 3rd person sharing option is when 3 guests share one cabin or room with his or her own bed |
|
Twin Sharing |
2 Single Beds in one room (Bed size is 100cm x 200cm) |
|
King Sharing |
1 King Bed in one room (Bed size is 200cmx200m) |
|
FIT |
Free-Individual-Traveller, not on full charters or half charters or in group bookings for Cocotinos that are 2 rooms or less. |
|
Enquiry/Inquiry |
An enquiry/inquiry is made when a party submits a question on availability for a specific period/schedule for Cocotinos accommodation |
|
Reservation/Booking |
A reservation/booking is made when an enquiry for availability is positive. An invoice will be raised for the reservation/booking and send to enquirer for payment. However, it is not a confirmation of acceptance of the reservation/booking by Cocotinos Sekotong until full payment is received. |
|
Confirmation of Service Exchange |
A confirmation of service exchange will be issued to the enquirer once full payment is received for the reservation/booking. |
Enquiries/Inquiries can be accepted by verbal or written method of communications. However, Reservations/Bookings are given in writing only and the enquirer will receive an invoice requesting for payment to confirm the reservation/booking. Once full payment is received, a Confirmation of Service Exchange Voucher will be issued.
Free-Individual-Travellers (FITs) – 4 Rooms or Less
Unless otherwise stated in specific promotional sales literature, to confirm a reservation/booking,a minimum deposit of 30% of the total sum payable must be received by Cocotinos Sekotong (c/o Odyssea Asia Pte Ltd) within 14 days of the date of the invoice.
The remaining balance must be paid 30 days prior to guest(s) check-in. If a reservation/booking is made within 30 days prior to the date of check-in, full payment is required to confirm the reservation/booking.
Group – 5 Rooms or More
Unless otherwise stated in specific promotional sales literature, to confirm a reservation/booking that is made for 5 rooms or more, a minimum of Non-Refundable deposit of 1000USD must be received by Cocotinos Sekotong (c/o Odyssea Asia Pte Ltd) within 14 days of the date of the invoice.
The remaining balance must be paid 45 days prior to guest(s) check-in. If a reservation/booking is made within 45 days prior to the date of check-in, full payment is required within 7 days of the date of invoice to confirm the reservation/booking.